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Thank you for choosing Zilli Home Interiors. We look forward to seeing you often, so we’re committed to earning your trust with our friendly and knowledgeable service. Our products are thoughtfully selected to create rooms that inspire while striving to maintain the ultimate in quality.

We hope you find what you’re looking for and indulgences to love. You deserve them!

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Zilli Home Interiors is pleased to accept payment by Visa, Mastercard, Debit, Cash or Certified Cheque. Please note that all products must be paid in full before delivery or upon pick up.

Your receipt is important to keep with other valuable papers. Should you have any questions about your purchase in the future, you’ll need it as proof of purchase.

We are thrilled to be able to offer you the service of having items customized to help you create your perfect look, while other items can be sourced especially for you. In both cases we ask for a 50% deposit. And because custom items cannot be returned, your Design Consultant is always ready to help you choose carefully.

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At Zilli Home Interiors, we offer a competitive return policy that we’re proud of.

When you choose furniture, accessories, rugs, or lighting from our regular stock, they may be returned within seven days in their original condition for a full refund or store credit. You must have your receipt as proof of purchase and refunds will be given in the same format as the original payment.

Items purchased from the “Z Market” and/or sold “As Is” are to be considered final sale. No refunds or exchanges will be provided. Please note that all custom orders are to be considered final sale and no refunds or exchanges will be provided.

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Delivery

At Zilli Home, we take pride in our “White Glove Service”, ensuring that your product will reach you in perfect condition. Upon your product arriving, Zilli Home will contact you to set up a delivery date. Deliveries are scheduled between Monday and Saturday with a four hour window. Your product will be carefully inspected. It will arrive fully assembled and blanket wrapped to be placed in the space you indicate.

To avoid damage or delay during this process, we kindly ask that you are prepared. Please ensure that all walkways are free of any obstruction, particularly ice or snow. Have the room and space you’ve chosen for your perfect addition clear and ready to receive it. Your Zilli Home delivery person will wait while you carefully inspect your purchase. They will then ask you to sign the delivery document to indicate you’ve accepted your purchase in perfect condition. If you have concerns, please write them on the delivery document and sign it. A Zilli Home team member will contact you within 24 hours to resolve any outstanding issues.

Important: The care and preparation for delivery of your purchase takes time. So we ask that, if you need to cancel or reschedule the delivery, you advise Zilli Home at least 24 hours in advance. We regret that any change made less than 24 hours in advance will incur another delivery charge.

Pick Up

If you prefer to pick up your purchase, that can be arranged directly with your Design Consultant. Please keep in mind that we do need a minimum of 24 hours to carefully inspect and repackage your purchase.

We know you’re looking forward to getting your purchase and we’ll advise you as soon as it’s available. At that time we’ll ask you to arrange to pick up your purchase within 10 days.

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