Facts
Thank you for choosing ZILLI. We hope you'll come back often, so we're committed to earning your trust every time. Our products are thoughtfully selected to create rooms that inspire while striving for a greener planet. And we hope you found indulgences to love. You deserve them!
YOUR RECEIPT IS IMPORTANT
Please keep this receipt with your other valuable papers. Should you have any questions about your purchase in future you'll need it as your proof of purchase.
CUSTOM AND SPECIAL ORDERS
Many items can be custom built to help you create your perfect look, other items can be sourced especially for you. In both cases we ask for a 30 per cent deposit. And because custom items cannot be returned, your Design Consultant is always ready to help you choose carefully.
PREPARING FOR DELIVERY
At Zilli we take pride in our "White Glove Service", ensuring that your product will reach you in perfect condition. Your Design Consultant will have given you an estimated date for delivery. S/he will track progress and, within one week of the estimated time will advise you of any changes that may occur. Forty-eight hours in advance s/he will contact you again to confirm the delivery schedule within a four-hour period on that special day. Your product will be carefully inspected. It will arrive fully assembled and blanket wrapped to be placed in the space you indicate. So there's no mess and no harm to our environment.
To avoid damage or delay, please be prepared. Make sure that all walkways are free of any obstruction, particularly ice or snow. And have the room and space you've chosen for your perfect addition clear and ready to receive it. Your Zilli delivery person will wait while you carefully inspect your purchase. S/he will then ask you to sign the delivery document to indicate you've accepted your purchase in perfect condition. If you have concerns, please write them on the delivery document and sign it. A Zilli Team member will contact you within 24 hours to resolve any outstanding issues.
Important: The care and preparation for delivery of your purchase takes time. So we ask that, if you need to change or cancel the schedule, you advise Zilli at least 24 hours in advance. We regret that any change made less than 24 hours in advance will result in a $50 charge.
IF YOU PREFER PICK UP
If you prefer to pick up your purchase, that can be arranged with your Design Consultant. We do need at least 24 hours to carefully inspect and repackage your purchase. Our packaging is also environmentally friendly.
We know you're looking forward to getting your purchase and we'll advise you as soon as it's available. At that time we'll ask you to confirm delivery or arrange to pick up your purchase within 10 days. You should know that if no arrangements are made within that time, we must offer the product to other customers for purchase. We will charge a 30 per cent restocking fee and the deposit will not be refunded.
PAYMENT OPTIONS
Payment can be made by Visa, MasterCard, Debit, Cash or Certified Cheque. And we do ask that any outstanding balance be paid in full before delivery or pick up.
REFUND POLICY
When you choose furniture from stock, or any accessories, rugs or lamps, they are returnable within seven days in their original condition for a full refund or store credit with proof of purchase.
EXCEPTION:
Items purchased from our Z Market and/or items sold "As Is" are final sale. No refunds or exchanges will be accepted.
PAID IN FULL
We gladly accept payment by Visa, MasterCard, Debit, Cash or Certified Cheque. We ask that all products be paid in full before any pick up or delivery
Please call us at any time if you have questions, or to arrange your delivery or pick up.
